Privacy Policy

1. Introduction

Welcome to MoveKarlo. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and moving services.

2. Information We Collect

2.1 Personal Information You Provide

• Name and contact information (phone number, email address)
• Moving details (pickup and drop addresses, move date, service type)
• Item inventory for accurate quotes
• Payment information (processed securely through payment gateways)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our site
• Referral sources and click patterns

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to analyze website usage, provide personalized content, and improve your experience. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for:

• Providing and improving our moving services
• Generating accurate quotes and processing bookings
• Communicating with you about your move and service updates
• Sending promotional offers and service updates (with your consent)
• Analyzing website usage patterns to enhance user experience
• Preventing fraud and ensuring platform security
• Complying with legal obligations and resolving disputes

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Moving crews, packers, and vehicle operators who fulfill your service requests
• Payment Processors: Secure third-party payment gateways to process transactions
• Analytics Providers: Google Analytics and similar services to understand usage patterns
• Communication Platforms: WhatsApp for customer support and service coordination
• Legal Authorities: When required by law or to protect our rights and safety

We do not sell your personal information to third parties.

5. Google Analytics & Advertising

We use Google Analytics to understand how users interact with our website and Google Ads to show relevant advertisements. These services may use cookies to collect information about your browsing activities across different websites.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For more information about how Google uses data, visit: Google Privacy & Terms

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure HTTPS connections for data transmission
• Encrypted storage of sensitive information
• Regular security audits and monitoring
• Limited access to personal data by authorized personnel only

However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw previously given consent for data processing
• Data Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at: ++919121212617

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking and transaction records are typically retained for 7 years for accounting and legal purposes.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. International Data Transfers

Your information may be transferred to and processed in locations outside of India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: